Refund & Delivery Policy
At tanvirhasan.com, we value your satisfaction and strive to provide high-quality fitness resources and counselling services. This policy outlines the conditions under which refunds and deliveries are handled.
1. Products Covered
This policy applies to:
- Digital fitness guides (PDFs, e-books, training plans)
- Any other digital or virtual fitness-related service offered through our website
2. Delivery Policy
- Digital products (PDFs, guides): Download link or email delivery within 24 hours after successful payment confirmation.
- 1-to-1 counselling sessions: Session booking details will be sent to your email within 24 hours of payment.
- All orders are delivered electronically — no physical delivery.
3. Refund Policy
Due to the nature of digital content and personalised coaching, we follow these guidelines:
a. Digital Products (PDFs, guides)
- Refunds will only be granted if:
- The file is corrupted and cannot be accessed.
- The wrong product was delivered.
- Refund requests must be made within 3 days of purchase.
- We may request proof (e.g., screenshots) to validate the issue.
b. 1-to-1 Counselling
- Full refund if the session is cancelled by us.
- If you cancel at least 24 hours before your scheduled time, you are eligible for a reschedule (no cash refund).
- No refund if you miss the session without prior notice.
4. Refund Timeline
- Approved refunds will be processed within 7 working days to your original payment method.
5. How to Request a Refund
To request a refund, please email contact@tanvirhasan.com with:
- Order number
- Date of purchase
- Reason for refund request
- Supporting documents (if applicable)